This is a general template, not legal advice — adjust the specific number of days and conditions to whatever you're actually willing to honor before publishing, and have this reviewed if you want it to hold up as a binding policy.
The Two Houses One Rule Agreement is a digital PDF delivered immediately by download and email after purchase. Because it's an instantly-accessible digital product, we generally don't offer refunds once the file has been downloaded — but we want you to actually be satisfied with it, so a few specific situations are covered below.
Contact us at hello@twohousesonerule.com within 14 days of purchase with your order email and we'll make it right — either by fixing the delivery issue or issuing a refund.
Email hello@twohousesonerule.com with the email address you used at checkout and a brief description of the issue. We aim to respond within 2 business days.
If you have an issue with your order, please contact us directly first — we can typically resolve it faster than a bank dispute, and it avoids chargeback fees on a transaction that we would have happily refunded if asked.